9641G & 9621G slow response

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  • bugs1
    Member
    • Dec 2010
    • 6

    9641G & 9621G slow response

    We are running CM 6.0.1 and the latest Version 6.0 SP2 on these phones, but the longer the phone sits for, the slower they get. ie you press hard or softkeys on the phones, (speaker etc) and they take 2-3 seconds to respond.
    Rebooting the phone helps for a while.
    A similar problem is mentioned in the SP2 release notes, but the fix does not work.
  • mskinner
    Genius
    .
    • May 2010
    • 209

    #2
    You need to initiate a ticket with your local repair organization. This is not the expected behavior of these telephones.

    Comment

    • bugs1
      Member
      • Dec 2010
      • 6

      #3
      FYI, Service Pack 3 seems to have solved this issue.
      Now they have an issue locking up, another known issue with Avaya. Private release is out for this also.

      Comment

      • gwebster
        Guru
        .
        • Mar 2010
        • 143

        #4
        H.323 6.014C patch was released on 19th April. Associated Product Support Notice (PSN) is at http://support.avaya.com/css/P8/documents/100133692

        From the PSN:
        H.323 6.014C patch release for the Avaya one-X® Deskphone H.323 6.0 is now available. All customers who are using the
        9608/9611G/9621G/9641G with H.323 software are advised to download and install this software release. It is available from the link
        below:
        ftp://ftp.avaya.com/incoming/Up1cku9...x1_R6.014c.zip
        For Utility Server:

        ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/96x1PatchesAndSoftware/R6.0xx/96x1-IPT-H323-R6_0_3-041511.zip

        Comment

        • gwebster
          Guru
          .
          • Mar 2010
          • 143

          #5
          H.323 6.0 SP4 was released on 3 June.
          https://support.avaya.com/css/appmanager/css/support/Downloads/P0553/H.323%206.0.x/C20115301236143400_7

          Direct link to ReadMe file - http://support.avaya.com/css/P8/documents/100140403

          Comment

          • farhanahmed
            Aspiring Member
            • Jan 2013
            • 1

            #6
            has any1 felt air noise in 96x1 phones?

            any resolution to that?

            Farhan ahmed

            Comment

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