How to factory reset an Avaya 1603SW-I handset?

[ddartn]

Hi All,

I have a couple of Avaya 1603SW-I handsets which are stuck in a 'boot loop'. Each tries to obtain an I.P. address, fails to do so and then attempts again.

Is there any way of performing a factory reset on these phones? I am hopeful that there is just a 'ghost' in the memory of the phone and not hardware damage.

Any help here will be greatly appreciated.

Kind Regards,

David

[ddartn]

FYI - more information on the boot loop issue

Hi Everyone,

I thought it pertinent to provide a little more information; unfortunately I am not able to follow the standard reset instructions, which involve tapping on the * button when first booting the phone up, as outlined below -



I have taken a short video of the phones 'looping' activity, please see this link -

Avaya Boot Loop Video

Any help or advice here would be great.

Kind Regards,

David