Headset Issues with Firmware H.323 6.8.0

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  • kelly207
    Member
    • Oct 2017
    • 3
    #1

    Headset Issues with Firmware H.323 6.8.0

    I've Deployed the H.323 firmware 96x1-IPT-H323-R6_8_0_03-013119 to a small site and had mass feedback within a day that headsets were experiencing audio issues.
    The site is a mix of Jabra/Sennheiser/Plantronic headsets all experience the same issue with a distant low volume pickup on the mic.
    Additionally noticed a lot of background white noise when speaking to a user with one of these headsets.
    Anyone else seen similar issues?

    Rolled the site back to 96x1-IPT-H323-R6_7_1_04-112718 and sound problems have gone
    Tags: None
  • kelly207
    Member
    • Oct 2017
    • 3
    #2
    Document Title: PSN020399u - 9608G and 9611G phones with 6.8.0 H.323 software using Headsets have low outgoing audio volume.
    This document is located at the following URL: click here

    Product: 9600 Series IP Deskphones
    Release Version: H.323 6.8.x
    Document Category: Product Support Notices

    Comment

    • gwebster
      Guru
      .
      • Mar 2010
      • 143
      #3
      H.323 6.8.1 was just released today with the fix for this.

      Comment

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