Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Avaya Aura & Unified Communications (http://support.avaya.com/forums/forumdisplay.php?f=2)
-   -   1608 phone disconnecting intermitently (http://support.avaya.com/forums/showthread.php?t=13032)

s95 10-18-2017 11:43 PM

1608 phone disconnecting intermitently
 
I am facing an issue currently with 1608 phones the phone is getting intermittent disconnection/hanging every time.

I have used different phone model in Avaya system same issue.
i used phone model 1608 for other model phone nits working fine.
i feel the issue is with 1608 phone(firmware i can see 1.302). Please some one help to is it a firmware issue.

If its firmware issue how i can resolve it

kumar1499 10-19-2017 02:01 AM

you need to first isolate this, does this happen for internal 2 party call as well ? is there any error on the list trace station ?

There is a fix in 1.3.6 => SAGE16XX-846 Call drop after 15 hours with RTCP enabled. not sure if you have same symptom. Nothing wrong in upgrading few phones and testing it.

s95 10-23-2017 12:59 AM

Hi Kumar,

Its happening for both internal and outside call.

just help me with steps to upgrade the firmware

kumar1499 10-23-2017 01:23 AM

Hello,

all you need to do is replace the firmware files in your file server which your phones are using. (refer: https://downloads.avaya.com/css/P8/documents/100174154)

i think there is a video in youtube which you can refer as well


All times are GMT -7. The time now is 09:45 PM.