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-   -   Unable to pull contact (http://support.avaya.com/forums/showthread.php?t=1455)

pccavaya 02-20-2012 06:57 AM

Unable to pull contact
I have a web communication contact that doesn't get pushed to Agent Desktop. It is still marked as a new contact. When I try to manually pull the contact it says, "This Contact is not in the queue and cannot be pulled." How can I re-queue this contact or mark it as closed? Thanks.

phemming 02-22-2012 05:19 AM

Log on to AAAD as a supervisor, you can then mark the contact as closed

pccavaya 02-22-2012 06:15 AM

Thanks, I will try that.

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