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-   -   Sending DTMF on PRI with 11.1.1 (http://support.avaya.com/forums/showthread.php?t=14437)

hanlo4 02-22-2021 12:19 PM

Sending DTMF on PRI with 11.1.1
 
We are having issues sending DTMF settings from our PRI and it seems to only been happening since upgrade to the latest feature pack. If we use a digital phone DTMF works but not on SIP phones.

Anyone having this issue also

hanlo4 02-22-2021 01:05 PM

Nevermind
 
Just a heads up DTMF over sip phones to PRI on the newest release is broken. I downgraded my system here at the office and now DTMF settings work as expected.:o

gfluck 02-24-2021 01:47 PM

Pull Down the Feature Pack!!!
 
I can't believe Avaya is leaving this up!! We lost our DTMF tones as well, we are horrified at the prospect of having to downgrade the server edition VM.

gfluck 02-24-2021 01:51 PM

Our problem happens over PRI, SCN, or direct media path, all of the above will not send DTMF tones.

AVAYA HELP !!

9608, 9608G (H.323), B179 conference (SIP) are all affected! Our 9608's are not on the SIP firmware.

vandeweghe2010 02-25-2021 03:38 AM

Same problem here. After update R11.1.1.0.0.207 DTMF doesn't work. We need to Escalate to AVAYA. I opened 3 SR's. Anyone else also raised a SR?

gfluck 02-25-2021 08:05 AM

Quote:

Originally Posted by vandeweghe2010 (Post 36260)
Same problem here. After update R11.1.1.0.0.207 DTMF doesn't work. We need to Escalate to AVAYA. I opened 3 SR's. Anyone else also raised a SR?

Yes, they have locked mine though and now I have no way to revert, as they've pulled down the previous version downloads that we were on.

Please keep posting everyone that is experiencing this issue, we need a FIX or workaround ASAP! This is really painful...

vandeweghe2010 02-25-2021 08:12 AM

Quote:

Originally Posted by gfluck (Post 36261)
Yes, they have locked mine though and now I have no way to revert, as they've pulled down the previous version downloads that we were on.

Please keep posting everyone that is experiencing this issue, we need a FIX or workaround ASAP! This is really painful...


Did you open an SR? :confused:

gfluck 02-25-2021 08:24 AM

Yes, they locked my SR though so I cannot update it anymore.

vandeweghe2010 02-26-2021 02:46 AM

Quote:

Originally Posted by gfluck (Post 36263)
Yes, they locked my SR though so I cannot update it anymore.


Strange, open new SR or ESCALATE button :confused:

gfluck 02-26-2021 03:32 PM

More Details
 
So Feature Pack 1 breaks DTMF over PRI's. We're in the painful process of getting everything rolled back. No workarounds available. Server edition is having a hard time with the rollback too. Things are wonky, hopefully we can get it put back together... so ridiculous.

vandeweghe2010 03-01-2021 01:25 AM

Quote:

Originally Posted by gfluck (Post 36265)
So Feature Pack 1 breaks DTMF over PRI's. We're in the painful process of getting everything rolled back. No workarounds available.

Did Avaya confirm this?
I've seen that the R11.1.1.0.0.207 has been removed from the Avaya support website.....

tswine 03-10-2021 05:35 AM

I am having DTMF issues with SIP phones (J169 and Workplace moblie/desktop) on Spectrum SIP trunks as well.

vandeweghe2010 03-26-2021 06:26 AM

Since 16 march the R11.1. SP1 (209) has returned on the Avaya Support website. I can confirm that the DTMF issues are solved. We tested is with internal calls (SIP & h323) and on SIP trunks external calls) Information on the DTMF issues are described in the Technical Bulletin General Availability release 003

hanlo4 04-07-2021 10:06 AM

Thanks for posting this that it is resolved now!


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