Issue launching Softphone
 

Unable to launch Avaya One-X Agent:


Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: onexagentui.exe
Problem Signature 02: 2.5.50022.0
Problem Signature 03: 53108718
Problem Signature 04: System.Configuration
Problem Signature 05: 2.0.0.0
Problem Signature 06: 530f044f
Problem Signature 07: 278
Problem Signature 08: 14
Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033


Submitted a ticket with Avaya, but issue has never been resolved.

What version of Windows? What version of oneX? SIP or H.323?

Reinstalling the application would be my first thought. Make sure .NET Framework is installed.

Take a look at this article from Microsoft: https://support.microsoft.com/en-us/kb/956762

And this one too:

https://social.msdn.microsoft.com/Fo...20r3?forum=clr

This is not necessarily Avaya OneX Agent issue. It could be OS or .NetFramework issue. do you have this problem on a single PC, or multiple PC? do you still have this problem after re-installing a fresh OS and required .Netframework?