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-   -   EC500 extnd-call fails with beeping on desk phone (http://support.avaya.com/forums/showthread.php?t=4985)

brown714 08-18-2014 12:26 PM

EC500 extnd-call fails with beeping on desk phone

I have configured EC500 to forward to an outside number, and it is working well.

However, if I attempt to use the extnd-call button, the light flashes, and the phone beeps.

I have also confirmed that trk-to-trk transfer override is enabled in the COS affecting the station.

Beyond this, what might be causing the Extend Call to fail with this type of error feedback (the beeping)?



sunilkumarv 08-22-2014 09:50 PM


do you see any denial events in the "list trace station" when you use this feature ?


brown714 08-28-2015 05:30 AM

Thanks for that!

I had 'exclusion' on. Didn't realize that EC500 is essentially bridging the call.

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