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-   -   AACC 7.0.2.0 - Switchover Handling Script - Stuck Contacts (http://support.avaya.com/forums/showthread.php?t=13802)

amarap 10-14-2018 07:24 PM

AACC 7.0.2.0 - Switchover Handling Script - Stuck Contacts
 
We operate AACC 7.0.2.0 with Enterprise Web chat and currently we have over 1800 contacts stuck under "Switchover Handling Script". I'm able to see this data on "Real-Time" reports "Standard_Application_Display".

Does anyone know how to clear these entries. Restarting CCMS & CCMM both does not help.

Thank you.


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