Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Avaya Aura & Unified Communications (http://support.avaya.com/forums/forumdisplay.php?f=2)
-   -   Avaya Aura Conferencing 7.2 Outlook Add-in (http://support.avaya.com/forums/showthread.php?t=10723)

tonycalkins 11-24-2015 12:35 PM

Avaya Aura Conferencing 7.2 Outlook Add-in
2 Attachment(s)
We have an occasional issue with the Avaya Aura Conferencing Add-in for Outlook. Sometimes when the end user changes their domain password they get an error when the add-in credentials window appears and they enter their new domain password. It states that an error has occurred and to contact their Administrator. The only way to fix this is to uninstall the add-in then re-install it. Anyone have an idea how to avoid this error? I have attached pictures of the error and what the add-in looks like in the Outlook ribbon when this error occurs. I have not seen it happen to me yet.

tonycalkins 11-24-2015 12:36 PM

Outlook version is 2013. We are using the AAC 8.0 add-in, version AAC version is 7.2.

All times are GMT -7. The time now is 12:45 PM.