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-   -   Call Forwarding Offnet Question (http://support.avaya.com/forums/showthread.php?t=4879)

cgearhart1 07-18-2014 08:43 AM

Call Forwarding Offnet Question
We have a user who is able to call forward their extension number to a number outside of the PBX. This works, however, it is to a cell phone number and for some reason the office voicemail still picks up if they don't answer it. Why would this happen?



richa164 07-21-2014 02:14 AM

Depending on your system this will be twinning on a ipoffice or ec500 on ACM.

the voicemail timer answer time (IPO) or cover path(CM) will need adjusting to ring longer than the cell phone voicemail timer.

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