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-   -   Schedule retrival of e-mails to CCMM (http://support.avaya.com/forums/showthread.php?t=1588)

oleskare 03-27-2012 05:21 AM

Schedule retrival of e-mails to CCMM
Is it possible to schedule (date and time) retrival of emails into CCMM (AACC 6.2 SIP)?

Customer is looking into stopping retrival of emails from MS Exchange 2010 at spesefic dates and times when the CC is closed.

The reason is that they need other agents ,not connected to AACC, to handle emails in MS Exchange 2010 using Outlook when CC is closed.

hill23 04-01-2012 03:35 AM

The only configuration settings available once an email server and mailboxes are configured, are the scan interval which has to set to at least 1 minute and has a maximum setting of 240 minutes, & also the number of messages retrieved, again this has to be set to at least 1, (unsure if there is a maximum).

I'm not aware of any method available to allow the scheduling of email retrieval.

phemming 04-02-2012 04:34 AM

There is no supported way that I am aware of, you could set up scheduled tasks to shut down and start up the service (NET STOP emailmanager, NET START emailmanager), but very dangerous.
You need to consider,
What happens to emails still in CCMM, they won't get dealt with until agents log on again
If the mailbox is not cleared out when CCMM starts polling again you'll get duplicate handling.
You loose the audit trail for customers when emails have been handled outside of CCMM
What happens if service doesn't start

Not a good idea at all

stphnwd 04-02-2012 05:19 AM

Those "agents" that will handle emails when the CC is closed should be added to AACC as agents and given only the EMAIL contact type. As long as CCMM isn't configured to use business hours then these agents can handle the emails.

Why would they not use this method?

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