Hi All,
Whenever I do an EXECUTE SCRIPT or ROUTE CALL in OD, there's always a 5s delay before we get the transfer.
Is this...
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AACC 5s delay when EXECUTE or ROUTE CALL
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AAAD changes the state to Not Ready
Hi,
We have a problem with our new Avaya Environment.
Our AAAD automatically changes the agent state, from Ready to Not Ready.
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ACCS - Transfer call to another skillset queue
Hello Everyone,
Im just working on migration my customer from IPOCC to ACCS and I have following case:
I have menu with DTMF options... -
Avaya Media Servers Upgrade
Hi Folks
Just looking for some info.
We have a customer on Linux 6.x and AMS on version 7.8.446.
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Historical storage database REDUCED - SIP AACC 7.0
We are migrating from SIP AACC 6.4 to 7.03 and found that after the migration our historical database "actual" size (available disk space) ... -
AACC with Equinox SIP softpone
We are using AACC 7 with H.323 hardphone and agent desktop login.
Our client want to upgrade the hardphone to SIP softphone Equinox.
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Third Party Recording for AACC
Good Afternoon Sir
A customer has AACC R6 . He needs to use third party recording software. To do this I think I need to add the following license... -
AACC - javamailtracelog.txt disable
Hi everyone,
I want to know how to disable the debugging on AACC.
It generates the javamailtracelog.txt in C:\Windows\SysWOW64. ... -
Queue to External Resource
This maybe a unique (and challenging) requirement that our implementation partner is struggling with.
We have an external answering... -
Agent showing up as UNDETERMINED in AACC Realtime Agent Displays
On occasion we will see the word UNDETERMINED listed under "In Contact Status" in the Agent RTD for a particular CSR. The CSR cannot receive... -
AACC Skillset report does not match Multimedia Contacts Received
I have a report that for Skillset report for 1 skillset for the month of April is around 1600 and in the Contacts received in the multimedia reports state... -
Can't find "AACC Service Packs Compatibility/Hotfix Applicability" document
Still can't find current "AACC Service Packs Compatibility/Hotfix Applicability" document on Avaya support website. Procedure below doesn't... -
Can't find current "AACC Service Packs Compatibility/Hotfix Applicability" document
Still can't find current "AACC Service Packs Compatibility/Hotfix Applicability" document on Avaya support website. Procedure below doesn't... -
AACC - Application and Skillset disappear
AACC 6.4 - Sip environment with AMS and CM6
I have follow issue: sometimes, list of application amd Skillset in Real time and historical... -
AACC 6.4, SQL statement
From Contact summary report, to find repeated callers in a period is very manual job.
Could anyone share the SQL statement to use for where...
