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-   -   CM 6.0 external calling number not sending with mode code third party voice mail (http://support.avaya.com/forums/showthread.php?t=3750)

kolkk 10-16-2013 09:08 AM

CM 6.0 external calling number not sending with mode code third party voice mail
 
Avaya Communication Manager 6.0 integrated with Tiger innovation 2020 voice mail system using analog mode code. Internal calls sending calling number and ring station number with internal coverage mode code to voice mail system (Example: #02#4092#4092#). But external calls not sending calling number with external coverage mode mode to voice mail system only sending external coverage mode code and ring station number (Example: #03##4092#). Now problem external callers leaved voice mail not saying caller number only saying outside caller. Please help me to send calling number with mode code voice mail system resolve this issue. Please check below call trace to get more details.


12:18:48 TRACE STARTED 10/08/2013 CM Release String cold-00.1.510.1-19940
12:18:58 Calling party trunk-group 1 member 31 cid 0x3190
12:18:58 Calling Number & Name 30030037 NO-CPName
12:18:58 dial 4092
12:18:58 ring station 4092 cid 0x3190
12:18:58 G711MU ss:off ps:20
rgn:1 [172.16.105.91]:2620
rgn:1 [172.16.105.23]:2078
VOIP data from: [172.16.105.23]:2078
12:19:09 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:5 Avg:0
12:19:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
12:19:18 no answer station 4092 cid 0x3190
12:19:18 coverage-path 1006 point 1 cid 0x3190
12:19:18 G711MU ss:off ps:20 - IGC created
rgn:1 [172.16.105.23]:2068 (GW2)
rgn:1 [172.16.105.26]:2068 (GW5)
12:19:18 xoip options: fax:PT modem:Relay tty:US (igc)
xoip ip: [172.16.105.23]:2068
12:19:18 xoip options: fax:PT modem:Relay tty:US (igc)
xoip ip: [172.16.105.26]:2068
VOIP data from: [172.16.105.23]:2068
12:19:19 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:0 Avg:0
12:19:19 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [172.16.105.26]:2068
12:19:20 Jitter:9 0 0 0 0 0 0 0 0 0: Buff:22 WC:10 Avg:9
12:19:20 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
12:19:22 digit #03##4092# sent to station 1003 cid 0x3190
12:19:24 active station 1003 cid 0x3190
VOIP data from: [172.16.105.23]:2068
12:19:28 Jitter:0 0 0 0 1 1 0 1 1 0: Buff:25 WC:1 Avg:0
12:19:28 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

VOIP data from: [172.16.105.26]:2068
12:19:28 Jitter:9 9 9 9 9 1 1 0 0 0: Buff:11 WC:10 Avg:5
12:19:28 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [172.16.105.23]:2068
12:19:38 Jitter:1 1 0 0 0 1 1 1 0 0: Buff:12 WC:1 Avg:0
12:19:38 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: [172.16.105.26]:2068
12:19:38 Jitter:0 0 0 0 0 0 1 1 1 0: Buff:11 WC:10 Avg:2
12:19:38 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
12:19:42 idle trunk-group 1 member 31 cid 0x3190

kolkk 10-18-2013 04:12 AM

please help me.............


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