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-   -   Application will not open (http://support.avaya.com/forums/showthread.php?t=4485)

kaner 04-11-2014 11:36 AM

Application will not open
 
The one-x communicator 6.1 will not open and it will not open becasue of a ntdll.dll error. Remove the application, cleaned all registry keys and files. Even after reinstalling, the same error message keeps appearing. Any ideas?

The exact error the user sees is "Avaya one-x communicator Engine R6.1 has stopped working. A problem caused the program to stop working. Please close the application."

<event viewer>
Faulting application name: onexcengine.exe, version: 6.1.2.33739, time stamp: 0x4e719fe0
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb1072
Exception code: 0xc015000f
Fault offset: 0x00084671
Faulting process id: 0x1354
Faulting application start time: 0x01cf559ccd33919c
Faulting application path: C:\Program Files (x86)\Avaya\Avaya one-X Communicator\onexcengine.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 0d807389-c190-11e3-973f-5428733a250e

johns1224 05-06-2017 05:12 AM

Hi there, kaner! Have you tried contacting Avaya support directly via email?

cartw7 06-03-2017 07:51 PM

Hi, Kaner. Were you able to find the solution to this?


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