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-   -   IPOCC Chat - Topic is currently not available for chatting (http://support.avaya.com/forums/showthread.php?t=11429)

clishman 05-09-2016 07:12 AM

IPOCC Chat - Topic is currently not available for chatting

Whatever I try on the test pages for Chat I get - Topic is currently not available for chatting

I can chat from a test XMPP client into IPOCC but not from the webpages.
I've changed the server address and chat topic name but it still says that ut's not available.

Any ideas?

marquardt 05-09-2016 10:19 PM

see also

More details see also TTrace Messages. Please add the log files.

clishman 05-24-2016 07:49 AM

not-authorized failure
Getting this not-authorized failure in the logs

M1431r 15:43:59.703 WEBCHAT_Info XMPPRosterManager. :> <failure xmlns="urn:ietf: params:xml:ns:xmpp-sasl"><not-authorized/></failure>

schopdekar 05-24-2016 10:26 PM

Can you please post the chat taskserver and webchatdialog log files.
Anonymous support from there should be there from XMPP server.

The below is NOT needed, but you can give it a try.
Create user "webchatdialog" with pass as "DialogChatWeb" on your XMPP server.
Restart Tomcat WWW and Chat Task Server after doing the change.

clishman 05-25-2016 02:35 AM

1 Attachment(s)
Created user "webchatdialog" with pass as "DialogChatWeb" on theXMPP server.
Restarted Tomcat WWW and Chat Task Server after doing the change

Tomcat WWW won't stay started now, logs attached

lebon 05-25-2016 02:42 AM

for me his working fine :)

lebon 05-25-2016 02:45 AM

in your trace Line 177
you get error

IPOCC no find One-x Portal

IPOCC find "dv0117te.dv01.deevalleygroup.com" is your XMPP Domaine ?
resolve DNS "dv0117te.dv01.deevalleygroup.com" => IP to ONx-X portal or your XMPP Server

schopdekar 05-25-2016 04:01 AM

As lebon pointed out, please check the IPOCC Chat Server configuration.

Please keep the XMPP Server domain name same at both places i.e. in XMPP server and in Domain field of Chat Server configuration in IPOCC.

clishman 05-25-2016 04:07 AM


We've worked it out now by adding the server name to the domain as well as in the server field.

It's now up and running and using Openfire.

Thanks All

schopdekar 05-25-2016 04:16 AM

Please ensure that the domain name is pingable.
Please post the logs, of Chat Task Server and WebChat. In TTrace, under webchat, Please enable WEBCHAT_Data flag.

In case of config changes like this, please restart first Chat TS (happens quickly), followed by Tomcat WWW (takes several minutes).

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