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-   -   where to find chat log (http://support.avaya.com/forums/showthread.php?t=11291)

digitalg 04-12-2016 01:21 PM

where to find chat log
 
Where do I find the chat log ?

marquardt 04-12-2016 10:49 PM

Agent Chat Archive
 
In the Chat archive all chat requests are shown with the complete text.

The Agent needs the privilege Advanced Archive view (in Tab Agent).

clishman 06-01-2016 08:11 AM

I've enabled this for my supervisors but they can't find anything after a search.

Does something else need to be enabled?

marquardt 06-01-2016 10:52 PM

Authorization
 
Please check also the authorization.

The Supervisor needs the authorization for the appropriate Agents AND Topics.

Please note:

See also log of TR database and log of Mediastore database.

The list of Chat requests (participant, date, topic, agent .....) is a view of the TR database.
The Chat requests (converstion) are stored in the Mediastore database.

clishman 06-02-2016 05:28 AM

The autorization is set to all for everything but I'm still not getting any details back or seeing any logs in the databases listed

marquardt 06-03-2016 12:24 AM

TTrace
 
TTrace see:

Folder MonStat -> tr_srv

Folder Databases -> mediastore_db_srv
Folder Databases -> tr_db_srv


see also messages in:
Folder UI -> CCUI

clishman 07-28-2016 08:21 AM

I've check all of the logs and can't see any errors.
Is there something I should be looking out for when it writes the conversation onto something? I can see the ongoing chat in the logs but nothing showing a final write to archive bit


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