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-   -   Elite Multichannel SDKs / WebServices etc (http://support.avaya.com/forums/showthread.php?t=5812)

frade2 12-16-2014 02:23 AM

Elite Multichannel SDKs / WebServices etc
 
I everybody!

I would like to know all the ways to integrate EliteMultichannel in a customer enviroment, for example how to create custom button to transfer to another VDN, how to open a web page with parameters embedded in the Desktop etc...

I don't know if exist some documents of methods of integrations...i haven't found it.
No forums on Devconnect regarding Elite Multichannel :(

Could you help me? THANKS

frade2 01-14-2015 04:04 AM

Nobody has any idea?

Plase any thing is much appreciated.

Thanks

norto7 01-14-2015 07:50 AM

Aes
 
If you have an AES server you can use the AES WebServices for basic call control or the sms to control the CM

longo10 01-27-2015 11:10 AM

Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.

frade2 02-05-2015 06:58 AM

Quote:

Originally Posted by longo10 (Post 15453)
Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.

Thanks for your answer longo10, the problem is that in "Rules Management" i could't finde wich rule i should use to make a Blind Transfer...do you know how to do that? thanks!

abevk 02-09-2015 04:45 AM

Frade2 hi,

the easiest way to develop for EMC is to enable python scripting.

If I remember correctly, IronPython must be installed on the computer running EMC desktop. In user configuration (local INI file) or on server (ACS) enable python plugin, which is disabled by default. After that, when you start the desktop application in Tools menu, there will be python section, where you can attach python scripts to events.


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