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-   -   IPOCC 10.1.2.3 Calls stuck in queue and won't go to available agents (http://support.avaya.com/forums/showthread.php?t=14225)

nnoosa 03-05-2020 10:15 AM

IPOCC 10.1.2.3 Calls stuck in queue and won't go to available agents
 
1 Attachment(s)
As the title said, calls got stuck in the queue even thought there are available agents in the topic. As you can see in the attachment, on the real-time dashboard shows all agents as absent while Agent2 is actually available. I'm running one IPOCC UI on the server (as Admin) remotely and another one on a PC (as Agent2) in the screenshot. It seems that the time in Agent Statistics doesn't work as well. I can right click and choose Login for Agent2 and it works fine but still shows as absent.

My IPO is version 10.1.0.7 build 4 and IPOCC 10.1.2.3

Your help is very appreciated.

nnoosa 03-10-2020 01:46 AM

Found the solution!!! Just uninstall Java Runtime on the IPOCC Server, that's it.


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