Ipocc - salesforce. Call duration in call logs

[suare73]

Hi! I have an IPOCC and it's integrated with salesforce, actually works fine but we have a problem. When you do o recieve a call a call log is created...

[pampl1]

When the call comes in on IPOCC the columm from announcements, on realtime reports presents the message "none" and the call is dropped off,...

[nnoosa]

As the title said, calls got stuck in the queue even thought there are available agents in the topic. As you can see in the attachment, on the real-time...

[casti212]

Hello!

I have 11 agent licenses of type "Inbound Voice User" but can not log in, but I can only login 3 agents if I have up to...

[reddy127]

I upgraded the IPOCC from 10.0.1 to 10.1.2. Post upgrade emails are not working.
I8749b 29 Mar 2019 18:56:39.923 UMRTS-L5-ERROR - 201.001.0014...

[jtarjanyi]

Hello,

Our customer want to use WebChat as part of IPOCC solution. With the example of IPOCC chat it works pretty well, but it seems we...

[param12]

Hi,

When try to select Agent status report and Detailed call reports getting below message.

"No Authorization, could...

[evargh]

We have installed IPOCC R10 and IPO Server Edition. When we call a topic we hear static noise instead of announcement.

we confirmed .wav...

[silve66]

Our call center has an issue since we've went to Avaya regarding the IPOCC and break time. They wait until the very last minute before jumping up to...

[mstasiek]

Hello,

I have IPOCC 9.1.6 with defined some CallFlows and IVR's.
I would like to make 2-level voice menu to allow customers selecting...

[wdrew]

I've installed an IPOCC system on an IP500V2 that is currently at R9.1.6. Voice is just fine. I've configured the CHAT per the Chat Services Guide with...

[covar]

Hi,

I have IPOCC 9.1 running. On one specific Supervisor PC i'm getting an error when trying to access Contact Detail reports or Historical...

[mzaki]

Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when...

[verma62]

Dear All,

I am trying to implement a requirement where few sets of caller are more important(high priority) and their calls should be delivered...

[edlau]

Hi,
What is exactly the purpose for Completed state in Email flows?

An agent cannot receive more emails until they "complete"...