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-   -   IPOCC 9.0.3 - Queue position / estimated answer time (http://support.avaya.com/forums/showthread.php?t=6003)

mstasiek 02-06-2015 12:07 AM

IPOCC 9.0.3 - Queue position / estimated answer time
 
Hello,

I'm using IPOCC 9.0.3 with installed critical patch and try to setup voice informatuon about queue position and estimated answer time not work .

I cant's see variable "c.positionInQueue" in my IPOCC, and i can't add it as system (user only)
I tried also with variable „Mon_AvgTConvWait” assigned to the topic, but IVR plays always "0 second"

What should I do to make it works?

I would be grateful for any help.

Regards


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