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-   -   Immediate dropping of call when using IVR (http://support.avaya.com/forums/showthread.php?t=5873)

kgerhold217 01-05-2015 10:02 AM

Immediate dropping of call when using IVR
 
I am having an issue with transferring to an external destination as a short code on Voicemail Pro when my task has an IVR in the call flow. When I go right to the external destination in the same task flow it work as expected. When it goes through an IVR for option selection it goes to the correct option but the call drops after 1 second on the the remote side but the call stays connected on the originating side. I also tested to a direct extension and it does the same thing. I have locked down the codec on the both the SIP extension and the system to the same codec, so it is not a codec issue that I can see. Has anyone run into this issue or have an idea what is causing this?

ramir356 07-31-2021 09:04 AM

Immediate dropping of call when using IVR
 
hello my system is presenting the same problem. first repair the ipocc, it did not work. I already applied an update to 10.1.2.4 and I don't fix it either.

ramir356 08-03-2021 12:55 PM

Immediate dropping of call when using IVR
 
Hi
can you show the chap server ->configuration screenshoot.
and SRTP = true

check the IP Office configuration VOIP security.


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