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-   -   Avaya ACR 10 and AACC &QM Question (http://support.avaya.com/forums/showthread.php?t=5945)

yu59 01-25-2015 10:12 PM

Avaya ACR 10 and AACC &QM Question
Dearl all:

http://img3.douban.com/view/status/r...e8e23bee45.jpgI want to consult, to annex the content of the picture seen in the Quality Monitoring software, whether must resort to AVAYA AACC or CTI third party software. Thank you

stphnwd 01-27-2015 04:03 AM

What are you looking for exactly? Do you have the adapter configured to monitor the CTI Web Service of AACC? The CTI Web Service would be configured with CallRecordUser account.

Have you reviewed the application notes from devconnectprogram.com?


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