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-   -   Call dropped in case of DMCC recording (http://support.avaya.com/forums/showthread.php?t=12241)

chuw 12-11-2016 06:52 AM

Call dropped in case of DMCC recording
System Setup
AES : 6.3
Verint I360 : V15.1

During deployment of Verint I360 recording (based on multiple registration) onto ~400 IP phones, there are occasional call drop incidents by system (apparently NOT by calling user and called user).

When tracing the CTI log at called IP phone (set with Auto-answer mode), the call drop incident has call offer, call answer and call disconnect (by called extension number) events but all are completed within same 1 second period.

After taking out the Verint I360 recording, no more call drop incidents occurs.

The utilization rate of CM server, IP Medpro, C-LAN and AES utilization are all found normal.

Anyone has similar experience or tips of the possible cause ?

meiklc 04-17-2018 02:16 PM

Were you able to find the resolution to this issue. We are experiencing the same issue on our Nice platform and no one can figure out the cause.

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