Building a Dashboard from CMS Reports?

[marzahn]

We already did this for our member service (inbound) call center using a combination of real-time reports and Excel. For some reason the senior manager went to our IS development team for a fancier version.

When he came to me, I cautioned the development manager that he may be looking in a "black hole" of work if he thinks his team can write an application that accesses the database directly.

What do you think? Am I wrong and this is really a piece of cake?

[wuu]

Please refer this page for CMS report real time data

http://stackoverflow.com/questions/21277708/which-is-the-best-way-to-get-real-time-data-from-avaya-cms-server

[marzahn]

Thank You

That is a good reference. I have also asked for help from our business partner.