where to find chat log

[digitalg]

Where do I find the chat log ?

[marquardt]

Agent Chat Archive

In the Chat archive all chat requests are shown with the complete text.

The Agent needs the privilege Advanced Archive view (in Tab Agent).

[clishman]

I've enabled this for my supervisors but they can't find anything after a search.

Does something else need to be enabled?

[marquardt]

Authorization

Please check also the authorization.

The Supervisor needs the authorization for the appropriate Agents AND Topics.

Please note:

See also log of TR database and log of Mediastore database.

The list of Chat requests (participant, date, topic, agent .....) is a view of the TR database.
The Chat requests (converstion) are stored in the Mediastore database.

[clishman]

The autorization is set to all for everything but I'm still not getting any details back or seeing any logs in the databases listed

[marquardt]

TTrace

TTrace see:

Folder MonStat -> tr_srv

Folder Databases -> mediastore_db_srv
Folder Databases -> tr_db_srv


see also messages in:
Folder UI -> CCUI

[clishman]

I've check all of the logs and can't see any errors.
Is there something I should be looking out for when it writes the conversation onto something? I can see the ongoing chat in the logs but nothing showing a final write to archive bit