Hi,
What is exactly the purpose for Completed state in Email flows?
An agent cannot receive more emails until they "complete"...
7 results in 0.0021 seconds.
-
Completed status on Emails
-
Can't choose From when forwarding email
Hi everyone,
When an agent replies in IPOCC I have it set up to they can choose to send from their own name or from the Topic.
... -
EMC clearing email queues
Hi all,
I have to delete an email queue on EMC 6.2. The queue is not in use anymore, with no agents assigned to it. However there are still... -
IC 7.3.1 - E-mail duplicating
Hi All,
I have a problem in IC Email. When agent send e-mail to customer some e-mails are duplicated. I have checked Avaya logs. It is also have... -
CCE 5.0 - non-deliverable emails
We are using CCE 5.0 and have set up non-deliverable emails to be posted to an administrative Outlook email box. The original non-deliverable message... -
Voicemail to email- Voicemail Pro 6.0
Tyring to setup voicemail to email with our IP office R6.0 and Voicemail pro system.
Voicemail Pro runs on a win 2008 server.
Using Ip office... -
CCE Email Workitem Alert Click not working
I have a user that has an issue when she clicks on a Work Item Alert from an email it doesn't activate the workitem all the time. She has to pick up...
