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otto11 started a thread IPOCC - Last Agent Status

in IP Office Contact Center

06-13-2016, 04:27 PM
IPOCC - Last Agent Status

Hi there

We want to route the call to the last agent - this is working. However, is there a way of getting the status of the last agent?...

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tdamro started a thread IPOCC Last Agent Routing

in IP Office Contact Center

06-16-2015, 01:35 AM
IPOCC Last Agent Routing

If the IPOCC agent calls out to their customer and this customer receive or didn't receive their call while the number that customer sees is a single...

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