Hi there
We want to route the call to the last agent - this is working. However, is there a way of getting the status of the last agent? We want to offer a callback if the last agent is not available?
thanks!
We want to route the call to the last agent - this is working. However, is there a way of getting the status of the last agent? We want to offer a callback if the last agent is not available?
thanks!
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