Customer Defined field in IPO CC and Search/Reply Contact Recorder

[wkirk]

Need help with the question below - based on the search fields in Contact Recorder I don't think this is possible. Help!!

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From a BP:

I need to be able to search call recordings that are linked to a customer defined field in IPO CC. Are the call recordings in the reporting module of IPO CC? It appears they are in a separate database called contact recorder.

The customer has a field that they input a number while on the call (can’t remember what IPO CC calls it but it is a function of IPO CC.) They then must access the call recordings based on that number the agent input.

In order for them to purchase IPO CC this must be a capability or we will need to look at a different solution.
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Kirk

W.K. ‘Kirk’ Kirk | Technical Support Engineer| Worldwide Sales Engineering-Sales and Design Support Engineering – SME Pre-Sales Support | Avaya

Westminster, CO 80234 | Voice: 1-888-297-4700 | [email protected]

[kruegerb]

the field to use for identifying a recorded message from IPOCC is the caller number. In IPOCC 9.0.3 there will be the topic number /name available.
what do you mean by "input a number while on the call "? I suggest Jobcode is entered. but jobcode not used in contact recorder,
what is the customer scenario? "They then must access the call recordings based on that number the agent input": how to avoid type issue by typing the number by agent?

[bennylu]

When will IPOCC9.0.3 be available? I cannot find the download from Avaya Support Website.

[kruegerb]

GA will be end of June