Elite Multichannel SDKs / WebServices etc

[frade2]

I everybody!

I would like to know all the ways to integrate EliteMultichannel in a customer enviroment, for example how to create custom button to transfer to another VDN, how to open a web page with parameters embedded in the Desktop etc...

I don't know if exist some documents of methods of integrations...i haven't found it.
No forums on Devconnect regarding Elite Multichannel

Could you help me? THANKS

[frade2]

Nobody has any idea?

Plase any thing is much appreciated.

Thanks

[norto7]

Aes

If you have an AES server you can use the AES WebServices for basic call control or the sms to control the CM

[longo10]

Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.

[frade2]

Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.

Thanks for your answer longo10, the problem is that in "Rules Management" i could't finde wich rule i should use to make a Blind Transfer...do you know how to do that? thanks!

[abevk]

Frade2 hi,

the easiest way to develop for EMC is to enable python scripting.

If I remember correctly, IronPython must be installed on the computer running EMC desktop. In user configuration (local INI file) or on server (ACS) enable python plugin, which is disabled by default. After that, when you start the desktop application in Tools menu, there will be python section, where you can attach python scripts to events.