IP Office 10.1 with 1408 digital sets

[sthomen]

Trying to load up a new system and the 1408 digital sets come up with 'file access error'. When watching in monitor the file it is trying to open is 1408R48.bin. I cannot find this file anywhere. I have found 1408_1416_R48.bin but that's not working. Even renamed that to the one the phone is looking for but still fails to open the file. Am I going about this wrong? Or does anybody know where to find the specific file the phone is looking for?

Thanks!

[thiel2]

Use Embedded File Management to Upload System files, see if that gets the missing file to your SD card.

Are you sure of the file name? I see 1400R48.bin but not 1408

[sthomen]

I wrote that incorrectly, it is 1400R48.bin but I don't see that file on my SD! You have it? Can you send it to me somehow?

[sthomen]

Ok, I found the issue...we were using the lite version to upgrade the system to 10.1.1 and it didn't have the bin file we needed. The full version does! Thanks!