Unsent Queued Emails

[pccavaya]

After a chat contact is closed, it sends a transcript to the customer. For some reason this doesn't work, but rather queues the email and shows them as "Unsent outgoing emails." These get queued up and never sent. Email functionality works fine, except for the transcript emails. Is there something that needs to be configured for these emails? Thanks.

[phemming]

Have you mapped the outgoing email address for the web chat skillset?

[pccavaya]

No. The Avaya support agent didn't set that up when he did the initial configuration. I gave the chat skillset an outbound email box, and it worked. Thanks for your help.