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Old 06-23-2015, 08:17 AM
verma62 verma62 is offline
Join Date: Apr 2015
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We have a use case where we need to transfer the inbound call to a particular mobile number (lets say after office hours), if call connection fails to particular mobile number(No Response, bust, route congestion etc) we want to capture the event and perform specific task i.e. reporting etc.

If I understand your feedback, external destination(task flow) for inbound calls(not outbound) but can it be used for sending the call to some mobile number? Also I am sure here that we can't capture any call failure events here.

For the call element in ivr it is giving us some events in case of failure which I may use but I am not able to confirm if same can be used to route the call to external mobile number.

Thanks for your support.
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