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Old 06-24-2015, 12:19 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

For this use case you should use External Destination in task flow. Create an External destination with the particular mobile number. In case of busy, the system will try to reach the destination every 5 sec.
If no connection between caller and External Destination in reporting the counter totNAbanExtDest will count, in Contact Detail Report you will see in column Connection state like Abandoned instead of connected.
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