Thread: Asa, att, aht
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Old 05-11-2016, 12:15 PM
kgerhold217 kgerhold217 is offline
Join Date: May 2014
Posts: 69
kgerhold217 has 10 reputation points
Default Hope this helps

Average Conversation time = avg talk time
Average Hold Time = avg hold time (in counters under Calls on hold and wrap up
Average Ring Time = Average Speed of Answer
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