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Old 12-18-2017, 03:02 AM
mmauye mmauye is offline
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Join Date: Jan 2017
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Default IPOCC agents are in continous wrap up state

please help guys....

I have an ipocc contact centre with 10 agents and 1 supervisor. However when agents login they are getting the wrap up feature as a result they will not be able to receive calls. This started a few days after system upgrade frol releas 9 to release 10
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