Quote:
Originally Posted by longo10
Hi,
You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:
Adding a new custom button page 48
And
Rules Management on page 73
Please let me know if this information can help you.
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Thanks for your answer longo10, the problem is that in "Rules Management" i could't finde wich rule i should use to make a Blind Transfer...do you know how to do that? thanks!