[frade2]

Originally Posted by longo10

Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.

Thanks for your answer longo10, the problem is that in "Rules Management" i could't finde wich rule i should use to make a Blind Transfer...do you know how to do that? thanks!