Thread: Interaction Center ACD AUX/ACW state
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Old 04-16-2015, 02:31 PM
gill54 gill54 is offline
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Originally Posted by geige1 View Post
Hello all,

My customer is using AIC 7.3 and we have the following problem:
When an agent is logged on ACD via AIC he is not able to switch from an AUX state to ACW. Neither with a hardphone nor with a softphone. AIC causes immediately switching back to AUX when the AUX key has been pressed by the agent.
btw: when the agent is logged on ACD directly using hard- or softphone it is no problem to switch from AUX to ACW.

Any idea?

TIA, Ralph
Hi,

Ensure the after-call feature button is added to the station ID. Is the issue present when logging into other station IDs?
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