Quote:
Originally Posted by geige1
Hello all,
My customer is using AIC 7.3 and we have the following problem:
When an agent is logged on ACD via AIC he is not able to switch from an AUX state to ACW. Neither with a hardphone nor with a softphone. AIC causes immediately switching back to AUX when the AUX key has been pressed by the agent.
btw: when the agent is logged on ACD directly using hard- or softphone it is no problem to switch from AUX to ACW.
Any idea?
TIA, Ralph
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Hi,
Ensure the after-call feature button is added to the station ID. Is the issue present when logging into other station IDs?