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Old 04-02-2012, 05:19 AM
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stphnwd stphnwd is offline
Join Date: Jan 2011
Location: USA
Posts: 52
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Those "agents" that will handle emails when the CC is closed should be added to AACC as agents and given only the EMAIL contact type. As long as CCMM isn't configured to use business hours then these agents can handle the emails.

Why would they not use this method?
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