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Old 07-21-2015, 01:15 PM
davis124 davis124 is offline
Join Date: Oct 2011
Location: Omaha, NE
Posts: 50
davis124 has 12 reputation points
Exclamation One-X Agent Not Supporting Native 96x1

Hello -

I couldn't find where this had been discussed on the threads here so I wanted to put it out there so it will save other folks the headache...

We recently found out that the One-X Agent platform (We are using 2.5 - will not support the 96x1 in CM Natively (We are running 6.3 and can choose from 9608, 9611, etc.). If you change the set type back to a 96xx type set (I.E. 9630, 9640, etc.) it will work fine.

When trying to log into One-X Agent it will display the error "Failed to login for unknown reasons", we escalated this to Avaya and they advised us that this is a issue that they are working on, but no ETA as to when this will be fixed.

Thought I would share here.
James E. Davis
10 years at Lucent/Avaya as a System Application Specialist
4 years at Avaya as a TIER III Engineer
Now working for UNMC as a System Admin/VoIP Engineer

Last edited by davis124; 07-21-2015 at 01:21 PM.
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