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Old 08-22-2012, 08:12 AM
rikki51 rikki51 is offline
Join Date: Mar 2010
Posts: 9
rikki51 has 10 reputation points
Default Trunk side recording for Witness Impact 360 R7.7

I have a customer using Witness Impact 360 R7.7 compliance on an ACM 5.2. They need to transfer agent calls occasionally via trunk-trunk xfr to a non Avaya teleservices outsourcer. Is there a way to record the call leg following the transfer via an ACM trunk monitoring feature and a VDN transfer method? The customer has not been able to get this to work so far. They are upgrading to R11 soon, but need this feature now.

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