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Old 09-16-2011, 10:56 AM
hcmopsavaya hcmopsavaya is offline
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Default Bridged-Appearance and Microsoft OCS Interaction

The setup:
Avaya Communication Manager (CM) 5.2.1
Avaya Application Enablement Service (AES) 4
Microsoft Office Communicator Server (OCS)
all desk phones are IP (4621 & 9640)

We're running the OCS desktop client and it works well. We recently found that bridged-appearances behave differently than regular call-appearances.


Problem:

Calls answered on bridged-appearances can't be disconnected from the OCS client.


Any suggestions, thoughts, comments (poems?) would be greatly appreciated.



Thanks in advance,
paul.kahn@highbridge.com
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