Queued Call Redirect

[firmupdate]

Hi,

I'm new here and I'm hoping to find all the support available.

I am trying to figure out how I can recall a call that in sitting in queue to route possibly as follows after it's queued for 3 minutes:

- To another Split
- To ring specific stations

Any ideas, help would be greatly appreciated.

Lori Lozano
Texas Workforce Commission
[email protected]
915-832-6407