Unable to pull contact

[pccavaya]

I have a web communication contact that doesn't get pushed to Agent Desktop. It is still marked as a new contact. When I try to manually pull the contact it says, "This Contact is not in the queue and cannot be pulled." How can I re-queue this contact or mark it as closed? Thanks.

[phemming]

Log on to AAAD as a supervisor, you can then mark the contact as closed

[pccavaya]

Thanks, I will try that.