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  #1  
Old 02-21-2017, 05:18 AM
vliegj vliegj is offline
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I have ipocc 9.1.9

call goes in topic 1 and then topic 2 and then get to an agent group.

I want to show topic 1 on the agent ui instead of topic 2
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  #2  
Old 02-25-2017, 08:18 AM
kruegerb kruegerb is offline
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this should be the default behaviour. Only in case CCK_DislayLastTopic=1 is set as topic variable the last topic is displayed. please check the configuration.
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Old 03-01-2017, 07:31 AM
vliegj vliegj is offline
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thanks, i will check the config
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