Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 11-14-2014, 09:23 AM
parke92 parke92 is offline
Hot Shot
Join Date: Jul 2014
Posts: 24
parke92 has 10 reputation points
Default IPOCC Inbound DNIS

How can IPOCC be setup to see the full DNIS number delivered to IPO? Right now the called number always shows up as the dialed short code and we don't have a way of seeing the full 800 number coming in for ODBC lookups. Any ideas?

Last edited by parke92; 11-14-2014 at 09:30 AM.
Reply With Quote
Old 06-05-2015, 08:55 AM
kminne kminne is offline
Aspiring Member
Join Date: Jun 2015
Posts: 2
kminne has 10 reputation points

Hello, did you ever receive an answer on this? I am running into the same issue. DNIS reports the shortcode from IPO Server Edition.
Reply With Quote
Old 06-05-2015, 02:43 PM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

Whoch kind of dialer type?
For preview dialer configure short code for the trunk as access code in PBX configuration and use this access code in doal parameter in dialer configuration
Reply With Quote
Old 06-09-2015, 07:47 AM
kminne kminne is offline
Aspiring Member
Join Date: Jun 2015
Posts: 2
kminne has 10 reputation points

Thank you for the response, but I'm not sure I understand your question.

We are not currently using the dialer.

These are inbound calls into IPOCC. When the IPO passes the call, it dials into the IPOCC application using a Short Code. That short code is displayed within IPOCC as the DNIS, which is incorrect. It should be showing the telephone number on our trunk.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 10:59 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.