IPOCC 10.1.2.0 does not release licences

[casti212]

Hello!

I have 11 agent licenses of type "Inbound Voice User" but can not log in, but I can only login 3 agents if I have up to 11.

The only temporary solution is to restart the IPOCC, but I would like to know if there is a definitive solution.

After a few days, the problem appears again.
Is there a solution for this?



Best regards.

[kruegerb]

This issue is observed several times. In most of the observed cases the agents switch off the PC, so that no normal logoff occurred and so the request to release the licsense was not arriving the license server.
For further investigation we need a Jira ticket and logs from the system.
Reboot system, verifiy that no license booked.
Enable ttrace category in kernel : K_License
When agent log in, a message like
H7432a 10:56:04.974 K_License KLicAgentAllocateService::dtor: taskType=1, agent=Supervisor
After log out:
H8858a 10:57:32.473 K_License KLicAgentReleaseService: onSuccess(): taskType=1, agent=Supervisor, #Agents LoggedIn=0 #booked=0

So check in evening how many licenses book, if discrepancies check in kernel log, for which agent only a KLicAgentAllocateService but no KLicAgentReleaseService

Maybe it happens only with the same agent.

[bennylu]

That's been an ongoing issue since version 9 and I was told 10.1.2 fixes the issue. If the same agent sign in again, why cannot the server release the agent license and re-assign it to the same agent?

[casti212]

Check the TTrace and I get the following:

If I have only 18 agents registered.
[TEXT]
O1478t 11:51:22.944 TC_General PEP(DTE:95eac15c43000000:139:0x00807604:139:Voice: TS=TS_IPO_PBXServer) overwriting master vep. Old=4cebc15c42000000, new=4cebc15c42000000
O1479t 11:51:22.944 K_License KTS(TS_IPO_PBXServer:Voice:f5c9d05b11010300)::onAg entLogin: agent=4cebc15c42000000 #AgentsLoggedIn=32
O1480t 11:51:22.944 K_License KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=70 #booked=57 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=32 allAgentTaskTypeCount=32
O1481t 11:51:22.944 TC_Warning [0x00005d08] ObservationManagerImpl(00770210)::removeObserver was not able to deregister observer! user exception=IDL:observation/RemoveError:1.0
O1482t 11:51:22.944 TC_Error KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=70 #booked=57 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=32 allAgentTaskTypeCount=32 all taskserver of this tasktype have less agents logged in than stored in license info. Something went wrong.
O1483t 11:51:22.945 TC_Error 1300 KTSOpRemoveObserverSession::stopObs(139:Ep:95eac15 c43000000) CORBA::UserException=IDL:observation/RemoveError:1.0
O1484t 11:51:22.946 TC_Warning [0x00005d08] ObservationManagerImpl(00770210)::removeObserver was not able to deregister observer! user exception=IDL:observation/RemoveError:1.0
O1485t 11:51:22.946 TC_Error 1300 KTSOpRemoveObserverSession::stopObs(139:Ep:95eac15 c43000000) CORBA::UserException=IDL:observation/RemoveError:1.0
O1486t 11:51:22.946 TC_Warning [0x00005d08] ObservationManagerImpl(00770210)::removeObserver was not able to deregister observer! user exception=IDL:observation/RemoveError:1.0
O1487t 11:51:22.946 TC_Error 1300 KTSOpRemoveObserverSession::stopObs(139:Ep:95eac15 c43000000) CORBA::UserException=IDL:observation/RemoveError:1.0
O1488t 11:51:22.946 K_License KLicAgentAllocateService::onSuccess(): taskType=1, agent=ALEJANDRA, #Agents LoggedIn=70 #booked=58 with graceInfo=state:idle(0), starttime:not started(0), endtime:not ended(0), reason:0
O1489t 11:51:22.946 K_License KLicAgentAllocateService::dtor: taskType=1, agent=ALEJANDRA
O1548t 11:51:26.424 K_License KTS(TS_IPO_PBXServer:Voice:f5c9d05b11010300)::onAg entLogout: agent=4cebc15c42000000 #AgentsLoggedIn=31
O1549t 11:51:26.424 K_License KLicenseControler::onAgentLoggedOut: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=69 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE
O1550t 11:51:26.424 K_License KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=69 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=31 allAgentTaskTypeCount=31
O1551t 11:51:26.424 TC_Error KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=69 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=31 allAgentTaskTypeCount=31 all taskserver of this tasktype have less agents logged in than stored in license info. Something went wrong.
O1552t 11:51:26.424 K_License KTS(TS_IPO_PBXServer:Voice:f5c9d05b11010300)::onAg entLogout: agent=4cebc15c42000000 #AgentsLoggedIn=31
O1553t 11:51:26.424 K_License KLicenseControler::onAgentLoggedIn: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=70 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE
O1554t 11:51:26.424 K_License KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=70 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=31 allAgentTaskTypeCount=31
O1555t 11:51:26.425 TC_Error KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=70 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=31 allAgentTaskTypeCount=31 all taskserver of this tasktype have less agents logged in than stored in license info. Something went wrong.
O1576t 11:51:26.425 K_License KTS(TS_IPO_PBXServer:Voice:f5c9d05b11010300)::onAg entLogout: agent=4cebc15c42000000 #AgentsLoggedIn=31
O1577t 11:51:26.425 K_License KLicenseControler::onAgentLoggedIn: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=71 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE
O1578t 11:51:26.425 K_License KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=71 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=31 allAgentTaskTypeCount=31
O1579t 11:51:26.425 TC_Error KLicenseControler::onAgentCountCheck: taskType=1, agent=ALEJANDRA #Agents: LoggedIn=71 #booked=58 LicenseName=VALUE_CIE_CC_USER_VOICE tsAgentCount=31 allAgentTaskTypeCount=31 all taskserver of this tasktype have less agents logged in than stored in license info. Something went wrong.
O1580t 11:51:26.427 K_License KLicAgentReleaseService::onSuccess(): taskType=1, agent=ALEJANDRA, #Agents LoggedIn=71 #booked=57
O1581t 11:51:26.427 K_License KLicAgentReleaseService::dtor: taskType=1, agent=ALEJANDRA
O1582t 11:51:26.429 K_License KLicAgentAllocateService::onSuccess(): taskType=1, agent=ALEJANDRA, #Agents LoggedIn=71 #booked=58 with graceInfo=state:idle(0), starttime:not started(0), endtime:not ended(0), reason:0
O1583t 11:51:26.429 K_License KLicAgentAllocateService::dtor: taskType=1, agent=ALEJANDRA
O1584t 11:51:26.430 K_License KLicAgentAllocateService::onSuccess(): taskType=1, agent=ALEJANDRA, #Agents LoggedIn=71 #booked=59 with graceInfo=state:idle(0), starttime:not started(0), endtime:not ended(0), reason:0
O1585t 11:51:26.430 K_License KLicAgentAllocateService::dtor: taskType=1, agent=ALEJANDRA
[/TEXT]

[borch2]

Yes, the problem is old and the solution is so simple. All you have to do is repairs the following programs : IPOCC Java development kit, Tomcat and Tomcat WWW
then restart and everything goes.