Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 07-13-2010, 12:45 PM
claycurtis44 claycurtis44 is offline
Aspiring Member
Join Date: Jul 2010
Posts: 2
claycurtis44 has 10 reputation points
Default ANI and Orig fields using SIP trunks to IC

Hello, we are trying to make a call from PBX 1 to PBX 2 using SIP trunks. When the call arrives at PBX 2, we perform an Adjunct to Interaction Center, and run a workflow. Using the SIP trunks we are not getting the orig and ANI fields in the TS.IncomingCall event. If we revert back to IP trunks, we do get the station number in the orig and ANI. We are utilizing the pub unknown table to populate the ANI and orig fields. Anybody have any thoughts?
Reply With Quote
Old 07-15-2010, 12:48 AM
ekalia ekalia is offline
Join Date: May 2010
Posts: 9
ekalia has 10 reputation points
Default SIP Query


I had a look at your query and i would suggest you should open up a ticket with the support team as your query needs troubleshooting wherein we will need to check the configuration, integration etc....

I would suggest that you either create an online Service Request at http://support.avaya.com/ >> "Create Service Request", or call into the support center to ask this technical question. The toll free number is +1 800 242 2121.

Thank You,

Avaya Backbone team
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:36 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.