Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Thread Tools Search this Thread Display Modes
Old 02-01-2018, 09:34 AM
okeed okeed is offline
Aspiring Member
Join Date: Jan 2018
Posts: 1
okeed has 10 reputation points
Default Avaya Aura 6.4 Email queues

We are noticing that each day email are not presenting to Agents as "oldest" in the skillset configuration. Avaya Support have confirmed that this is normal behaviour and that the email queues don't always present sequentially when Agents login and the queue reopens. We have tried keeping an Agent logged overnight in to "keep alive" the queue but this has not worked either.

Anyone know about this or had similar experiences?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 09:57 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.